Buried somewhere deep in Swissport's contract will be a Service Level Agreement which they are clearly failing to meet. Also buried deep will be the consequences facing Swissport for failing to meet their obligations. The contract manager should now invoke any penalty clauses that Swisport have exposed themselves to for what is in effect breech of contract.
Well, that's today sorted but Swissport have quite clearly been struggling throughout the low and shoulder seasons so it was more than obvious that come peak season this house of cards was going to come tumbling down. The winning bids on contracts of this size are based on cutting not just to the bone but carving into the bone. The winning bidder then trusts to provenance that all will be well and if that isn't the case then the contract manager hasn't got the kahunas to invoke penalties.
I want two heads on my plate for tea tonight:
Swissport's chief of LGW ops for being knowingly involved in a crock, and
GAL's procurement chief for allowing a such an obviously wobbly contract to operate at their airport.
