Those who did help the injured were not medical professionals and had to use plastic bags and tissue as cabin crew told them only doctors could use the first aid kit.
If this is true, this is truly worrying! It implies that the cabin crew weren't trained to use the contents, as they are also not doctors. Personally, I thought the contents of first aid kits were there to be used on people who have the need, like those bleeding profusely. The cabin crew I work with wouldn't hesitate to open one for an injured person. Or is there a charge for their use on this airline?