Cosgrove has loved watching Joyce outflank the enemy recently, shepherding passengers into hotel rooms or on to alternative airlines.
Because shepherding your passengers into hotel rooms and onto rival airlines is the mark of a great airline CEO, particularly if it strands 70000+ people and costs you $194M. Oh, and I like the use of the word 'enemy' as well. Nice.
"It was more impressive than anything I've seen in the military," Cosgrove said.
Words fail me.