The scenario that Qfpaypacket has suggested certainly isn't that far fetched. Looking at the Bain website, their existence is based purely for the sole function to "assist" companies that have a management team who are incapable of running a bath.
The tragedy of course is that this should have been avoided by a competent team at the top who are/were open with their employees to discuss every challenge. Instead the us and them had never been stronger and suits the ir and change consultants to the ground.
As mentioned previously, net promoter score is a Bain company invention, it is tied to the short term executive incentive plan. Why any one person should be paid a bonus on Qantas is beyond me.
It would be interesting to know if and how much Qantas has shelled out in consulting fees to Bain. Of course Bain would say everything is on track. Their strategy with Joyce and Clifford at the helm is about to deliver a 1 billion dollar loss.
Any manager who needs the assistance of consultants is clearly out of their depth.