White Knight, you may well get a reply but does anything ever get done about the issues or is it a standard "we are looking into it" reply?
From his posts it seems obvious WK lives in a parallel universe with a parallel EK where emails are answered and helpful, pleasant assistance is always forthcoming. Things are much better in his universe - pay rises galore, the crew are always happy to bring your espresso and it never gets hotter than a balmy 27C. No fat wives either.
BigGeordie if you can find out what planet he lives on let us know as it sounds amazing. Not sure you'd want to take all that medication though.