falconeasydriver
Well, if you have no faith in the CSR's, stop submitting them. The problem is, and I do agree with you in general, is that there are layers here which prove to be frustrating along with all the bull!!!! politics. However, I stand by my points previously regarding our roles as Captains, both in the this Company or any other. We lead by example and set our own standards.
Showing apathy and indifference will change NOTHING. Using reports, MAY effect change. As this is most definitely a data driven Company, I know which one I'll choose.
As an aside, thanks for your measured response to an earlier post. Unusual for no personal insults!
'Harold'