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Old 23rd Apr 2014, 21:15
  #15 (permalink)  
tdbristol
 
Join Date: Oct 2006
Location: Bristol
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DC repair at no cost
I had a broken plastic bracket on a DC X11. The headset is 6 years old.

I contacted support; they said no problem - all I had to do was pack it up and they paid for FedEx collection, repaired at no charge, then DC paid for FedEx return ! (So cost me absolutely nothing and came back like new.)

Perfect service !

I suggest you contact Customer Service there (I did this via the website link): Brian Degnan is the Customer Service Manager.
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