Just to pick up on what Leg said-yes, the name of the forum includes the word Pilot. It also states professional.
Professional is measured in different ways and not just by an ability to carry out the task in hand IE fly an aircraft. I would suggest that Leg does not fit within the category of professional because if he or she did, like a professional pilot, they would listen to other viewpoint and not force feed their opinion. That in the flight deck is a CRM nightmare.
Now let's move on shall we before we go off on a complete tangent. This is about the airline and not opinion on service or product. There are plenty of review sites for that kind of stuff