Even if CASA could intervene, they don't appear to be interested in this case.
Just another thought - for not a very great investment, the aggrieved student could perhaps join the AFAP and sool their legal people on to the recalcitrant school.
Whatever criticism one may have of the AFAP, they are quite good at representing their members when there is a case to answer. Small companies relish a visit from the Feds like a dose of the clap because inevitably it costs time and money to see them off, and spoils the CEO's love life for at least a little while.