I think NPAS failings are typical of Police Management failings, they really have no clue on man management, forward planning, sadly the list goes on.
I agree that not planning for sick leave is disgraceful and proves my point. The lack of cover at certain times of the day and then when a user who pays for 1400 hours a year cant get the support due to the aircraft being out on a task elsewhere is also bad planning....
The best result would have been to cut out these failed managers and put the service in the hands of a private company who has the experience of running aircraft, systems and logistics. It's the only way forward