This really is a microcosm of Australia and why it is loosing its non mining sectors like manufacturing. We are a fat lazy stupid nation living off the stuff we inherited.
Contrast how the US deals with customers (and that is what an aircraft crew wanting fuel is). The Australian worker is doomed with this attitude, and Australia faces a wake up call if the attitude of some customers here to outrageous call out fees is accepted.
The call out fee structure seems to regard customers as a nuisance, and the fewer the better.