Whoever is in charge of outsourcing is no doubt totally schmoozed, wined, dined, lubricated fondled and provided with whatever they need by
No knowledge of or proof naturally but gee, there would be plenty of people who have sat in on meetings and negotiations who would have walked out of the same and said 'this won't happen, it will end up costing us a fortune' only to be told at the next meeting 'we have decided to go with them'.
Happens everywhere.
Was told that there are plenty of management questioning the relationship with Accor based on knowledge and experience lost (funny though that same issue doesn't extend to engineering) and the big one the accountants have worked out that it is costing QF more. Accor have told plenty that they want to get in and run QF marketing and events, it won't happen though.