Originally Posted by
20driver
Extraordinary events require extraordinary measures. Most airlines are simply not interested.
To be fair, while I had to queue for two or three hours after my Toronto flight was cancelled in the bad weather last week, Air Canada got me out in the first available seat heading West, and home the next day after putting me up in a hotel for the night. Compared to some other passengers I met at the airport, some of whom had been told they couldn't even expect to get a flight that week, that was great service.