Nice link cpahka.
As much as I'd love to see someone put a commercial/competition rocket up the backside of CX management, I have absolutely no love or respect for QF's Jet* product. As far as I'm concerned, J* should be dissolved tomorrow and re-integrated into QF. But, that won't happen with the current CEO who seems hell bent on turning QF into a clone of Ryanair.
The article also demonstrates the total lack of knowledge about the subject by the so called journalist.
Jetstar's offshoot in Japan has been forced to keep new planes on the ground because regulators have delayed a decision on whether they will allow the budget airline to set up a second base in the Asian nation.
Not once does it mention in the article about a new base in Japan, only the delay in Hong Kong. Well, Mr Matt O'Sullivan, how about you pick up an atlas, or go to google maps, and have a look where Hong Kong is.