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Old 8th Jan 2014, 08:56
  #34 (permalink)  
Yeager
 
Join Date: Nov 1998
Location: Disneyland - with Mickey Mouse
Age: 54
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This topic serves well, in illustrating the downright embarrassment, that the Cathay Pathetic "training" "system" is. These examples, so well illustrates how sick some of the so called "trainers" are in their little brains. In any normal airline these kinds of freaks would be put in place and returned to line duties only. But, not at CX.
One of the other main problems that the Cathay Pathetic OPS management fails to realise is that, while there are a lot of good trainers around in the company as well, the whole reputation of the the training department is going down the hole, because the managers fail in dealing with these idiots. Once again, management is not the same as leadership.
Perhaps the OPS management, in particular in the areas of training, should make a sincere attempt in measuring the success' of their departments. And, I'm not talking about measuring themselves, like buddy buddy's - crediting themselves - but by employee anonymous questionnaires and make the results public ( company internal ). Now, surely this wouldn't look pretty and would never happen - in CX.
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