To the accountants,
when will you get a formula in your books for goodwill and efficiency because you looked after your crew versus the costs of pissing them off and getting the above sort of reactions.
Here, I'll FTFY
To the Pilots
when will you get your attitude sorted because you personally delayed several hundred people because of your arrogance not because of a sandwich. A sandwich which could be obtained from the airport terminal in five minutes.
The passengers would quite rightly not be upset at the accountants but at the pilot who seemed to think that two and half hours to get a specific sandwich rather than a perfectly edible one from the airport terminal.