The Pilot was probably making a point to some accountant who decided that we can save 40cents by reducing catering for crew which over 100yrs will save us xxxmillions of dollars. The 2.5hr delay certainly cost them well over that much in missed connections/missed slots/possible re-route etc.
To the accountants,
when will you get a formula in your books for goodwill and efficiency because you looked after your crew versus the costs of pissing them off and getting the above sort of reactions.