Memetic,
There is no way I would do what you suggest. We are told on the pre-line brief that the policy is to tell journalists to call media relations. That's all. That's the company policy and so that's what I would do. Anything more and I could lose my job. Why should I go to the trouble of ringing anyone back and doing all the legwork as you suggest? That's ridiculous. I would never, in a million years, speak to a journalist regarding aviation in any sense.
Lazlo