Caroline Seven Seven Seven
QUESTION:
What did you do when someone did not comply with the SOP’s and how did you handle that situation?
STATEMENT: I fire them!!! Just kidding!!! Actually I have them explain to me, preferably in person their side of the story. This serves several purposes, to see their body language, get more details about the circumstances, if they really did something wrong to see if the are repentant. The main reason is to detect flaws in the current system. No SOP can cover all facts and circumstances.
QUESTION:
Incident's in which you used very good CRM?
STATEMENT: A master warning light came on right after rotation in a HS-125. Used proper procedures and canceled it and called it out to the other crewmember. Continued to fly the aircraft to a safe altitude before sorting out the problem.