Now now boys and girls
I'm all for burning more gas but that is bad for the environment.
A quick look at the hub scheduling at CLK will show that the Achilles Heel is the tight connections for many many key routes.
Nothing like a few thousand missed connections a day to focus the bean counters. I am really surprised that all the young and clever haven't worked this out. Hotels, luggage delivery etc...it is very very expensive when pax miss connections.
CC is one thing but if you really want to hit them where it hurts at home base it is delayed arrivals and adherence to on time departures.
The one thing thing that has not changed in the past 30 years is that the company hands out what it wants to those that they think deserve it. There never was and never has been a squeaky wheel syndrome although Becky did have their measure.
My vote is to appoint Becky as head of the AOA. At least she knows who has the balls and how to kick them....and she is available.