From the Senate estimates [18th November 2013]:
Mr. McCormick: But, as I have said before, if any organisation feels that this is happening, they can bring it to my attention, they can bring it to the Industry Complaints Commissioner—they can bring it to anybody in CASA as far as that goes—and it will be resolved by both standards and our operations divisions. The issues around inspectors—yes, we are taking action in some areas on that. As I said, that is an education issue and a control issue for us.
Senate hearing, CASA and Part 145 ? Engineering Services | Assistance to the Aviation Industry