I've had two main dealings with them that could have gone either way....
First one I was "counselled" for something that was absolutely not my fault in any way, but they saw fit to read me the riot act and make me feel bad. That one is probably still on my permanent record.
The second instance restored my faith in human kindness when the CASA employee went above and beyond to assist with some quite complicated paperwork that they normally wouldn't bother with and if they did, it would have cost hundreds if not a thousand. He had no reason to provide this level of service, but chose to, so cheers to him.
If I had wilfully gone out of my way to deceive them... I'd hate to be on the receiving end
