It's the handling agents that are responsible for the manpower to sort the baggage out. Whilst I appreciate that the airline contracts the Handling Agent it is of no use to name any one airline for others to avoid, the likelihood is that their amended choice might well use that Handling Agent too.
Can I ask whether all flights were on time, early or late, as this impacts on the service the airline will receive, arrive "off schedule" and you're bottom of the pile I'm afraid, regardless of the airline.
All down to the race to the bottom I'm afraid, if you don't want to pay "proper" fares then costs have to be cut, this means that Handling Agents, amongst others, are squeezed, they then fell the pinch and reduce their overheads (manpower) therefore impacting on their ability to provide the service levels of the past.
Last edited by Johnny F@rt Pants; 26th Sep 2013 at 18:34.