Originally Posted by
BOAC
- especially with connections. Trouble is, I believe the 'league tables' for airlines depend on departure time. In my time in BA as long as you were off chox within ?3? I think you could take as looonnnggg as you like to get the pax to destination and still shine as an airline. Go figure!
Absolutely true. The problem is the metrics for Airlines are based on the OUT time when they should be based on the IN time. This will become more of a problem as the sequencing of the aircraft is based on gate to gate times so aircraft are given a ground hold rather than an airborne hold but still arrive on schedule. As long as the SLF are told that they will still arrive on time they will be happy, unfortunately, they are not always told - leading to a long worried flight for some.