if you want pointless line ups try flying to the US from Toronto Pearson airport with Air Canada.
process is pretty much as follows:
1) attempt to check in on line the day before as AC claim you can, discover that it isn't possible when the web site returns a vague "this flight is not eligible for on line check in"
2) arrive at airport, get directed to the line up for the "self service check in kiosks" - said line is about 20 people deep at each kiosk, with no discernible system. When AC staff allow people to randomly shove in, have your protests met with a filthy look and a shrug of the shoulders.
3) check in using the kiosk, answer the usual inane questions, get boarding card printed
4) join the line up for the baggage drop off desks, this line up is 100+ people long and is for ALL AC flights. at some point the line up is arbitrarily split into two. there are seven desks available. the people marshalling the line ups allow the other half of the line up to use 5 of the desks. your half is relegated to the two remaining desks
5) answer the same inane questions you did using the kiosk, the person behind the desk then spends twice the amount of time entering stuff into their computer than you did using the crappy touch pad on the kiosk
6) get printed baggage tag wrapped around your case handle
7) discover that you don't actually drop off your bags here but have to schlep them around to US customs anyway
I have never been able to get a satisfactory answer as to what the freakin point of the self service kiosks are
they just provide somewhere else you have to line up.