The issue here appears relatively simple. The culture within the airline in question, appears to be harsh. This should come as no surprise to anyone who has flown them. They treat their paying passengers like a low commodity, why should the staff be treated any differently?
The documentary was thin, but the crux, regardless of the periphery 'noise', was the culture.
What I fail to fathom, and have always failed to fathom, is why? MOL has built a very successful business, has won hands down in the LOCO stakes, is very obviously an astute business person, so why the almost disdainful way the customers are treated, and perceived, and we now know, allegedly, the staff?
Can the whole team not just be a bit 'nicer', slacken up a bit, and continue on their success.
It beats me..