Hellenic is really asking for opinion on the Commander's authority & not, really, wishing to focus on CX laundry. Most of us would return to ramp & get the problem fixed. Ground staff are often blinded by the 'On Time Performance' stats. All depts do not want to take the full responsibility for a delay. Command Authority on the ground is a shared responsibilty. Good team skills & recognition of CRM will produce good results. A bit like the old maritime rules, once the ship is underway, the Commander has sole responsibility. This is clear in our industry too. A good command decision made by the Captain should be applauded by the support staff once the aircraft is underway. i.e., push back complete, tug disconnected. He, the Captain, after all, is not just a pilot but a Senior Representative of the Company with a stack of related experience. He will be expected to make an operational and carefully judged commercial decision. Thats why we get all this money...eh ?