PPRuNe Forums - View Single Post - Captain orders 100 unruly school children off plane
Old 27th Jun 2013, 12:36
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Phileas Fogg
 
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The modern day "call centre" mentality ... or lack thereof.

They couldn't have booked 100 seats online, no doubt they phone booked a group booking of 100 17-18 year olds, perhaps, with no adult chaperones and nobody in the airline had the initiative to think "Houston, we just may have a problem here".

It was the airline's fault and the buck stopped with the Captain.
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