CRM Training - A question about its operational limitations

[framer]

But doesn’t your version of CRM consider that a different viewpoint might involve your mis understanding of CRM?

It sure does, fairly obvious if the sentence is quoted like this

I think that paragraph shows a common mis understanding of what CRM is.

and not like this

“… a common mis understanding of what CRM is.”

Differing views and implementation of CRM is a major issue for the industry

I agree fully.