So I won't hear any rubbish about customer care at Monarch, passengers are just lucky that they have nice people to deal with in the customer care area rather than people like me that would just tell them to naff off and stop being so pathetic.
I wish I could deal with one of these wonderful people who are so caring.
I have been waiting for weeks now for some kind of response after writing to Monarch regarding a lengthy delay. Not even an acknowledgement. 2nd letter and Monarch Claim forms submitted, still no acknowledgement or a reply.
Not even a reference number to refer to should I contact them again.
They hold my name & address, home phone number, mobile phone number and e-mail address, yet no response.
Now sent final letter of notice before action and I`m not hopeful of even receiving a response then.
If this department is so over run with claims, would it not be easy to at least register the complaint, acknowledge its receipt, giving a reference number and inform sender that enquiries are in hand. Must be far better than being ignored for weeks on end.