Don't see why and where I am hostile - I accept your position (well, for most of you, blocked some guys by now) and the legal situatuion, apparently many of you are not able to understand mine.
What I am trying to grasp is:
BA: "If you are not on the ticket I cannot give you that information." - But I have all the information, ticket number, dob etc. - BA:"If you are not on the ticket I cannot give you the information"
AA:"Oh, I am sorry to hear that. Let me see what I can find out. Hm, yes, that flight was cancelled, I am trying to find if they have another, can you hold a second - [some other tries here and there] sorry, you have to speak to BA..."
Maybe indeed they did both the same thing, they both adhered to the respective laws in their countries and, yes, I got it - they couldn't / woudn't give me the information - however, if I had a choice (and as a customer I have) - I know to whom I will not stick in the future just on the basis how they dealt with me as customer.
Last edited by grimmrad; 27th Mar 2013 at 00:20.