PPRuNe Forums - View Single Post - How to better deal with Upset and Disgruntled passengers?
Old 24th Mar 2013, 18:37
  #30 (permalink)  
flash8
 
Join Date: May 2004
Location: Москва/Ташкент
Age: 54
Posts: 922
Received 3 Likes on 3 Posts
Vortex mate, your post does you absolutely no favours, and rather shows you in a not very pretty light.

I agree with sevenstrokeroll here, his post was excellent, and really does demonstrate that being humane rally can make all the difference.

Folk are folk, most are not mean, horrible or bad. Sometimes they act out of character especially in places and situations they may not normally be in.

Listen first, try to understand, and then engage mouth

In that order well!
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