Pabloc, the CC did not ask the pax not to put coats, small bags up top in fact the CC was too busy chatting to a bloke at the aircraft door! She was thus not in a position in the aisle to organise the pax and when asked to do so, after the plane started moving she claimed she couldn't cos pax were in the way! I would have thought her uniform gave her authority to ask pax to let her pass.
As I said, unnmet training needs but how to get the airline's attention to address this? A report to CAA or wait til something unpleasant happens?