PPRuNe Forums - View Single Post - How to better deal with Upset and Disgruntled passengers?
Old 3rd Mar 2013, 20:44
  #29 (permalink)  
ottergirl
 
Join Date: Aug 2009
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You quote laws that do not exist, then get a ****ty on when people don't believe you. Cell phone use on the ground for example - I dare you to quote me the rules, 99% of you are ignorant of reality.
Strangely enough Vortex, we don't make the laws (as you call them), we don't care what IF is, and have zero interest in why you are so important that you need to use your phone on the ground. We simply apply the rules as dictated by the company that pays our wages and the Aviation Authority who writes our manuals. Simple! If you don't like those rules then you would be better employed taking it up with the company than trying to belittle the crew who are passing on the message. As for 'daring to quote you the rules' it's even easier; on the aircraft owned by my employers when the engine is on, your phone goes off!
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