Don't loose any sleep over it melbro, passengers really need their heads smashed against the ceiling during unanticipated turbulence. They forget even flying with a premium airline, that they are on an airplane and not at Rockpool in Sydney. Some of their requests are so selfish and unrealistic. The best advice is just to bite your tongue, I know its hard even for me but there is nothing worse than boarding a wide body aircraft then getting 500 passengers boarding with 3000 bags complaining about wanting a window seat, extra leg room, that their husband is on the other side of the aircraft, that they left something behind at security or that they have a not ordered a special meal or that the fat person next to them stinks of sweat and wants to change seats already on your oversold flight. Just nod and say i'll get the manager to come speak to you.