I think it's useful that the Guardian is keeping these changes in the public eye. However, I think that they could do a much better job of it. Unfortunately, this subject has been out of the public eye throughout most of the process and the public have never been treated to a full and frank article on how this came about and what the standard of the service will be. After several recent poor articles on fringe issues, most of the reponse is screaming nutters who understand almost nothing about what is happening.