The problem is if you forget the past, you sanction what they have done.
I'm not advocating forgetting the past. Quite the contrary. What I am doing is moving on from it. There are lessons to be learned- lessons that we may well need to heed in the medium term- but don't mistake my comments please for thinking that all is forgotten.
Blueloo, yes. An admin person said 'no'. Not first admin type to make a bad call, won't be the last. I'm not going to let his lack of understanding detract from everything that is still good about this airline and most of its people.