Well, whatever KLM does with its UK market it's going to have to sharpen up its customer service, if my recent experience is anything to go by. Flight times changed without telling pax, 'booked' on alternative flights that they knew were full and already overbooked, clunky, inaccurate and unhelpful website, transit desk at Schiphol with long queues and virtually no-one on duty. It's a shadow of its former reliable self.
NS