Irate passengers
Well done all of you. I've never seen a thread in which every comment (til this one) is so constructive and full of decent common sense. As a passenger with over a thousand flights between 2000 and 2010, I've seen it all. Apart from three occasions (all domestic, one out of Milwaukee, one out of Coffs Harbour and one out of Tucuman) I have never observed (and, on occasion, helped) in a confrontation situation and not been impressed by its handling by the staff.