I had a mother and daughter combo on a flight-mother was terrified of flying and daughter was getting stroppy on behalf of her mother. I chose to ignore the daughter and concentrate on Mum. Once I got talking to her and got her seated she became a lot calmer and the daughter backed off. Then the trouble started. During the drinks round I ran over Mum's foot with the cart, during Duty Free, one of the perfumes fell off my tray onto her lap, and the coup de grace was during the meal. The tin foil from one of the meals caught on her hairnet and she had to be untangled from it. As she was getting off I told her that I hoped she felt better about flying, she replied "Oh yes dear, I didn't think about the flying at all-I was more afraid of you!" Well, I count it as a success
