How to better deal with Upset and Disgruntled passengers?
I've been a flight attendant now for over 10 years and yet I still struggle to deal with disgruntled and upset passengers without taking it personally. One would think I would be use to it by now, however i still find these situations make me stressed and angry. I often question myself if I'm in the right industry but at this stage in my life working as cabin crew is all I've done and I'm not trained in anything else.
Any tips or suggestions on how to better deal with horrible and nasty passengers without falling in a heap.