Landasap,
Your frustration is eveident so I suppose we should all forgive your careless, thoughtless and arrogant attack on the crew involved in the mishap. Unless you have some further detailed information as regards what actually happened, and have experience on the a/c itself may I suggest you withdraw your remark. We can all accept a careless remark here and there but in the cold light of day perhaps you would like to reconsider.
Regards the apparent lack of facilities for coping with this weather I suspect many of us would agree with you.
Regards
Diesel