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Old 21st Nov 2012, 08:28
  #339 (permalink)  
FLY 7
 
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It's a fascinating thread. I think H500 is the voice of the consumer.

The helicopter industry has taken the customer for granted in a way that few other industries could get away with.

So, whilst we all welcome innovative new products, such as the G2, it's specification, technical and safety claims are only part of the story. Anyone parting with hard earned capital will inevitably have serious pre-purchase questions about warranties and customer support going forward. And now is the time to raise these doubts, not later.

It's still a very new helicopter, and early customers do not want to be doing the manufacturer's product development without significant assurances.

In this arena, the S.269/300 remains an excellent, proven product, despite Sikorsky's often frustrating attitude, so Guimbal will need to work hard to win customer confidence, especially in the current financial climate.
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