Doesn't it point out something about Qantas though if they can't match Toll Dnata.
Qantas rampies are paid stuff all ~$20/hr. QGS even less ~$18/hr.
If the front line staff are earning absolute minimum wages and Qantas still can't compete, what does that say about the support structure around the front line staff. Obviously there are too many managers, advisors, analysts.. basically non productive staff. The non productive staff are a leech on Qantas's ability to function effectively as a service provider.
But I somehow doubt the 'essential' back office non productive staff will face the same axe everyone else is.