@ EGPD
From the bmi regional website:
New bookings for travel on flights operating from October 28th 2012 onwards should be made through the bmi regional customer contact centre, on our website or via your travel agent..
So your company Travel Agent needs to explain further. Personally, I have always found these 'Company Travel Agents' to be an expensive waste of time. My own employer uses one - they always seem to find the most expensive flights, charge a premium for doing so and are hopeless when things go wrong! They are supposed to be 'be there' when travel plans go wrong/'emergency' changes required but my own personal experience shows they disappear - last time I sorted out all the rebookings myself. It would be cheaper in the long run to employ a couple of people to do all this contracted out task internally.
Rant over
DD