His boss doesn't know there is a problem and his boss thinks METRON is an unqualified success.
I think if there's anything consistent it's the fact that as one gets further from the coalface the picture gets further distorted from reality, and invariably better/worse in the eye of the beholder depending on which barrow they're aiming to push. Meanwhile people like you and I, the ones actually tasked to make it all happen, simply shake our heads and make the most of it.
As I was flying along the other night, listening to the re-routes as YBBB controlled airspace was closed due to "lack of resources", I had one of those head shaking moments and wondered just how much more those at the top could screw things up!