"I wonder if Ms Fagan has a clue at all..."
She does, but she deliberatley and intentionally lies to suit her purposes.
During the AA Flight Attendant strike in 1992, AA decided to fly the entire schedule even though they only had 1000 or so Scab FA's and a couple hundred management replacements out of 20,000 total needed. Only a small percentage of flights were capable of hauling passengers. Ms Frances Fagan knew this, yet stood on live national tv, and announced while pointing to the empty jets "see, everything is normal, come out to the airport, all our planes are flying". She was lying and knew it.
Now the seat issue. Mary Frances Fagan and the AA
PR department know that the BOS-JFK diversion with the the loose row of seats also had 20 other rows barely holding. She also knew the food and gunk build-up was BS since the diversion flight had just come out of the outsourced maintenance hangar only 3 calendar days before the seats came loose.
She lied again.