I saw that on the television on the BBC as well, and was just longing for Willie Walsh, having received that nastily-spiteful but completely incorrect comment, to continue "..... and I would have thought that having recently been the MP for Richmond, of all places, for five years recently, Mrs Kramer, you might have some understanding of how the aviation, which a significant proportion of your constituents must actually work in, and a handful of self-appointed whingers continually complain about, is organised .....".
It's programmes like this that make you realise how competent those high up in industry can be, and how completely inept those who have pushed themselves into politics are in comparison.