Successful claim on travel insurance for €2,000 paid today.
(a) Adverse weather conditions caused the diversion but it was Emirates choice of alternate airport (Ras Al Khaimah) that caused the unnecessary delay. Not 'force majeure'.
(b) The 'technical issue' which developed after landing came under the mechanical breakdown or derangement clause.
(a) Reasonable expectations were that the outbound journey was Dublin to Colombo.
After what we had been through Mr. Bruce Forbes Vice President Customer Affairs, Emirates offer on RTE radio's Joe Duffy show to passengers of 25,000 complimentary air miles was shocking to the conscience.
Emirates refunded me a percentage of the fare paid at €1,259, they have also given us future flights at no additional charge for the family and 150,000 air miles. My travel insurance claim for reasonable and unrecoverable travel costs was for €2,294.26 and the insurer paid me €1,919.26 (after excess).
I have been left in broadly the same financial position after the event as I was before (ignoring loss of holiday and time) and I'm happy the matter has been resolved.
May I take this opportunity to thank those on Pprune who took time to comment, the Financial Services Ombudsman and to Ms Margaret Shannon and Mr Paul Holland Managers in Emirates Customer Affairs who I believe handled my complaint to the very best of their ability.
Last edited by Sober Lark; 11th September 2012 at 14:26.