I was at BA for several years as an engineer before leaving to pursue my dream of flying for a living. So, I have therefore seen it from the inside and outside. Firstly, there are far,far too many managers. Half of them could disappear overnight and nobody would notice any difference whatsoever.(Memories of opening the internal telephone directory at random and seeing such positions as "Manager-job titles"!!!) There was a saying that the key to promotion was walking purposefully around the hangar clutching some important looking paperwork!! Secondly, the SENIOR cabin crew are on a very cushy number, have been for many years. They will argue otherwise, but then they would, wouldn't they?? Thirdly, The IT people are simply taking the p*ss. But then, on reflection, they do everywhere, so thats not a problem purely at BA!!
The company will survive purely because it has a LOT of good routes, valuable slots, and a good (historical) public image. However the company will not thrive in this new age until it stops being "ripped off" by its own employees. Here I am talking about middle management, SENIOR flightcrew (yes people, you've been living in Disneyland compared with the rest of us outside and you know it too!) and SENIOR cabin crew.